FAQ

Is Drew free to use?

Drew is a premium-only service and includes a 5-day free trial for full-feature testing. After the trial period ends, an active paid plan is required.

What permissions does Drew require?

Drew requires the Administrator permission to ensure all OPSEC and recovery modules function reliably.

Does Drew need a high role position?

Yes. Drew should be placed as high as possible in the role hierarchy. Otherwise, moderation actions may fail due to Discord role restrictions.

Why can Drew see one channel but not another?

This is usually caused by channel permission overrides.

Verify that the Drew role has:

• View Channel
• Send Messages

enabled at both category and channel levels.

Why is a command not responding?

Common causes include:

• Missing permissions
• Role hierarchy conflicts
• Disabled command contexts
• Temporary Discord API delays

Follow the troubleshooting guide in
setup_guide/troubleshooting.md.

Does Drew store message content?

No. Drew does not store message content or chat logs, as outlined in the Privacy Policy.

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For Server Owners

• Start with 'getting_started/requirements'
• Approve the Administrator permission during authorization
• Keep one private channel for operational testing

For Moderators

• Verify category and channel overrides first
• Include IDs and UTC time when reporting issues